The delivery time frame is divided into two periods:
1) Processing Time (2–3 days):
Order confirmation, adjustments, quality check, packaging.
Within 12–24 hours after the order is placed, it will be reviewed and approved. Once the order has been released in our system, production is initiated. For products with personalized customization, it takes about 1–2 days to produce, ensure quality, and package the product.
2) Delivery Time
The time from our international shipping center to the delivery address: Shipping is carried out by the U.S. postal service provider ePacket. Once the item has been picked up from the warehouse, delivery takes approximately:
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Germany: 7–12 business days
IMPORTANT: For instant bank transfers, delivery times may be extended by 1–3 days.
All shipping times exclude customs clearance and customs delays.
HOW MUCH DOES SHIPPING COST?
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Standard Shipping: Free of charge.
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Premium Shipping (Insured): €4.95 (This service includes additional protection against loss, theft, or damage during transit).
Order Tracking As soon as your order has been shipped, you will receive an email with a tracking number. You can check the current status of your delivery at any time here: https://fell-freund.at/apps/bestellung-verfolgen
WHERE IS MY PACKAGE?
Once the package has been packed, it will be handed over to the shipping service provider and you will receive an email with tracking information.
With this tracking number, you can track your order here: https://www.17track.net/de
For logistical reasons, the shipment may be delivered in multiple partial deliveries.